Refund policy

Refund Policy

Every Artsituation portrait is custom — drawn by hand from your photo, just for you. Because each piece is made to order and delivered digitally, orders can't be returned the way physical goods can. Here's how we make it right instead:

Free revisions. If something about your portrait isn't right — a detail, a color, an expression — email us at info@artsituation.store and our artist will revise it until you're happy.

Not delivered or not as described. If your portrait doesn't arrive, arrives corrupted, or is materially different from what the product page promised, contact info@artsituation.store within 14 days of purchase. We'll redeliver or issue a full refund to your original payment method within 5–10 business days.

Cancellations. You may cancel for a full refund any time before our artist has started your portrait. Once drawing has begun, we'll complete it and work with you through revisions.

Duplicate or unrecognized charges. Charged twice, or don't recognize a charge? Email info@artsituation.store and we'll investigate and refund any error promptly.

Contact: info@artsituation.store